San José State University (USA)

Expanding Same-Day Access to Mental Health Support

Stepped Care Solutions partnered with San José State University’s Student Wellness Center to implement SC2.0 through phased consultation, training, and support. After live virtual training and follow-up OAAT training and consultation, the university introduced same-day services alongside a plan for evaluation and continuous improvement.

Highlights

• Same-day services (appointments): 0→545 (new in 2024-25)
• Crisis sessions decreased: 266→4 (students no longer need to identify as “in crisis” to get timely help)
• Individual or couples therapy increased: 1,569→1,844
• Group therapy increased 50→57

When compared to the prior school year, these changes nearly doubled the number of students served in a single semester, while shifting campus culture toward timely, solution-focused care. Staff also reported greater efficiency and noted the gratitude expressed by students who could now access help without needing to frame their concerns as a crisis.